Online purchases in France come with a 14-day right of withdrawal allowing you to return any product without justification. Here is everything you need to know in 2026.
Legal Basis
Article L221-18 of the French Consumer Code (implementing EU Directive 2011/83/UE) grants 14 calendar days from delivery to exercise your right of withdrawal. This extends to 12 months if the seller failed to inform you of this right.
Exclusions
- Custom-made products
- Perishable goods
- Downloaded digital content you have already accessed
- Hotel/transport/restaurant bookings for specific dates
Procedure
- Notify seller within 14 days of delivery (email is sufficient)
- Return product within 14 days of notification
- Seller must reimburse within 14 days including original delivery costs
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