Free is one of France's most popular telecom operators. Whether you want to cancel your Free Mobile plan or your Freebox internet subscription, here is everything you need to know for a smooth cancellation in 2026.
Cancelling Free Mobile
Free Mobile cancellation is possible at any time without fees if you are past your commitment period (12 or 24 months depending on your plan). The cancellation takes effect within 10 days of receipt. You can also request free number portability at the same time by calling 3179 to obtain your RIO code before switching.
Cancelling Freebox (Internet)
The French Consumer Code (article L221-18) allows cancellation of internet contracts at any time after the first year with no early termination fees. If you are still within your commitment period, early termination fees apply (equal to remaining monthly instalments, reduced by 25% after the 13th month). Remember to return all equipment (box, Wi-Fi repeater) within 30 days to avoid additional charges.
How to Send Your Cancellation
Send a registered letter with acknowledgment of receipt to Free's cancellation department. This provides legal proof of your request and starts the notice period. You can also cancel via your online subscriber area or by calling 3244 (Mobile) or 3179 (Freebox), but always keep a written record.
Key Points to Remember
- Check your commitment end date in your subscriber account
- Request your RIO code if you want to keep your phone number
- Return all equipment within 30 days to avoid charges
- Keep a copy of your cancellation letter and proof of sending
Write your Free cancellation letter in 30 seconds
Generate my cancellation letter