Orange is France's historic telecom operator. Whether you want to cancel your Livebox internet subscription or mobile plan, here is everything you need for a smooth cancellation in 2026.
Cancelling Livebox (Internet + TV)
French law (article L221-18) allows cancellation after the first year with no fees. Early termination fees apply if you are still under commitment. Cancellation takes effect within 10 days. Return equipment within 30 days to avoid additional charges.
Cancelling Orange Mobile
Call 3179 to get your RIO code before switching to another operator. Send your cancellation letter to: Orange Service Résiliation, TSA 70007, 06901 Sophia Antipolis Cedex.
Key Points
- Check your commitment end date in your Orange account
- Request your RIO code (call 3179) before switching
- Return all equipment within 30 days to avoid charges
- Keep proof of your registered letter sending
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