SFR is one of France's three main telecom operators. Whether you want to cancel your SFR box or mobile plan, here is everything you need for a smooth cancellation in 2026.
Cancelling SFR Box (Internet + TV)
The French Consumer Code (article L221-18) allows cancellation of internet contracts at any time after the first year with no fees. If you are still within your commitment period, early termination fees apply (equal to remaining monthly instalments, reduced by 25% after month 13). Return all equipment within 30 days to avoid additional charges.
Cancelling SFR Mobile
No-commitment plans can be cancelled at any time. Committed plans incur decreasing early termination fees. Cancellation takes effect within 10 days of receipt. Call 3179 to get your RIO code if you want to keep your phone number when switching operators.
Key Points
- Send a registered letter to SFR Service Résiliation, TSA 40004, 69947 Lyon Cedex 20
- Check your commitment end date in your SFR account
- Request your RIO code (call 3179) before switching
- Return all equipment within 30 days to avoid charges
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