Lettrio

Cancelling Netflix is simple — if you subscribed directly. If you signed up through Apple, Google, your cable provider or a bundle, things get messier. Here's the fast path for each case, plus the letter to send when Netflix (or a third-party biller) keeps charging after you cancelled.

Direct Netflix billing — the fast path

Sign in to netflix.com
Click your profile icon (top right) → Account
Under Membership, click Cancel Membership
Confirm — you'll see "Your cancellation is complete"

Netflix keeps your access until the end of the current billing period. No prorated refund. You can download a copy of the cancellation email for your records.

Third-party billing — where most people get stuck

Apple App Store (iTunes) — Settings → [Your Name] → Subscriptions → Netflix → Cancel
Google Play — Play Store app → Menu → Subscriptions → Netflix → Cancel subscription
Sky, Virgin Media (UK)— call or use your TV provider's account portal
T-Mobile, Verizon, Xfinity (US) — manage via your carrier account, not Netflix
Orange, Free, Bouygues (FR)— manage in your operator's customer area

Netflix cannot cancel a third-party subscription on your behalf — you must go through the biller. If you're not sure who bills you, Netflix shows it at Account → Billing Details.

When you're entitled to a refund

Unauthorised or fraudulent use of your payment method
Duplicate charges
Recent plan change not reflected on your bill
Service outage over an extended period (exceptional; request in writing within 30 days)

Netflix offers prorated refunds only in those narrow cases. For ordinary cancellations mid-period, the paid time is non-refundable.

When Netflix (or the biller) keeps charging

If charges continue after a confirmed cancellation, act in this order:

Screenshot your cancellation confirmation and billing details
Send a formal demand letter (see CTA) to Netflix or the third-party biller, citing:
- UK — Consumer Rights Act 2015, Consumer Contracts Regulations 2013
- US— your state's UDAP statute, FTC Negative Option Rule
- EU — Directive 2011/83/EU on consumer rights, local transposition
File a chargeback with your card issuer if the letter doesn't resolve within 14 days
File a complaint with the competent authority (CCPC in IE, Ofcom /Which? in UK, DGCCRF in FR, BBB / FTC in US)

Write your Netflix cancellation letter in 30 seconds

Generate my cancellation letter

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How do I cancel Netflix directly from the website?

Sign in at netflix.com, click your profile icon (top right) → 'Account' → 'Cancel Membership'. Confirm cancellation. You'll continue to have access until the end of your current billing period. Netflix does not prorate — you keep service until the period you've paid for ends.

Can I cancel Netflix through the mobile app?

If you subscribed directly via Netflix: yes, the app mirrors the web flow (Menu → Account → Cancel Membership). If you subscribed via Apple App Store: cancel in iOS Settings → Apple ID → Subscriptions. If via Google Play: Play Store → Subscriptions. If via your phone/cable provider: cancel with them — Netflix cannot cancel third-party billing.

Will I get a refund when I cancel Netflix?

Netflix doesn't offer prorated refunds — your service runs until the end of the current billing period. Full refunds are only issued in specific cases: accidental signup, duplicate charges, or unauthorised use of your account. Contact Netflix support within 30 days of the charge to request a refund. For chronic unauthorised charges, file a dispute with your card issuer.

How do I cancel Netflix if I've been locked out of my account?

Use the 'Forgot password' flow with your email. If the email is also compromised, use the form at netflix.com/restartaccess with your payment last-4 digits and billing ZIP. As a last resort, dispute all charges with your bank under the Fair Credit Billing Act (US) or chargeback rights (UK/EU).

Does Netflix charge a cancellation fee?

No. Netflix is a month-to-month subscription with no commitment and no cancellation fee. You can cancel any time. Annual plans (available in some markets) are non-refundable but you keep access until the year ends.

Netflix keeps charging me after cancellation — what do I do?

First confirm the cancellation shows 'Your membership has been cancelled' in your account. If charges persist, check whether you're being billed via a third party (App Store, Google Play, Sky, Orange, etc.) — you must cancel with that billing provider. If it's direct Netflix billing continuing wrongly, send a formal demand letter citing Consumer Rights Act 2015 (UK) / state UDAP statutes (US) / Consumer Contracts Regulations 2013. Then dispute the charges with your bank.